Closer Support, Confident Operations

Through localized expertise, responsive maintenance, and 24/7 technical assistance, we ensure your systems operate with safety, accuracy, efficiency, and reliability.

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User Services

Professional Assurance System: Dual-Track Protection for Quality and Service

All the resources, locations, and answers you need—consolidated in one place to deliver clear guidance and instant 24/7 support.

Resource Center

A one-stop medical knowledge hub providing product documentation, clinical guidelines, and technical resources—empowering precise medical practice through on-demand access that supports efficient decision-making.

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Information Inquiry

Locate nationwide service centers with precision—our professional team stands by to ensure swift, localized support whenever you need it.

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Frequently Asked Questions

Common questions systematically organized, with expert insights that deliver precise answers—resolving usage issues swiftly and efficiently.

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Quality and Service Philosophy

We uphold the principles of advanced technology and scientific management, committed to providing customers with safe, reliable, and sustainable medical products and comprehensive services.

Innovation and Technology-Driven

Establish a global innovation network, maintain high R&D investment, achieve breakthroughs in core technologies, accelerate the integration of automation, digitalization, and intelligence, and advance clinical research alongside high-level laboratory capabilities.
Scientific Operations Management

A management team with an international perspective, a comprehensive management system, and a people-oriented management mechanism, fully integrated with an intelligent operational support system.
Safety · Precision · Reliability · Sustainability

Strictly manage risks throughout the entire product and service lifecycle, implement availability and reliability engineering, establish a sustainable development mechanism based on the ESG framework, and fulfill long-term responsibilities to the environment and society.

Service Assurance System

We have established a nationwide team of technical experts who provide comprehensive, efficient technical solutions through a combination of remote online support and on-site services.

Training Center

Led by senior experts from Chenwei, we have developed a systematic training program offering a wide range of product training and learning courses.
Equipment Maintenance

Offer diverse warranty service solutions, strictly select genuine parts, effectively ensure stable equipment operation, and extend equipment service life.
Technical Support

Our nationwide team of experienced technicians provides comprehensive professional support solutions, including hotline consultation, remote connection assistance, and on-site support.
Functionality Upgrade

Leveraging our continuously evolving product platform, we provide reliable upgrade options to support your ongoing enhancement of clinical service capabilities.